Shipping

1. Delivery Service
We guarantee 24-hour delivery for all orders within Singapore. Upon order confirmation, our team will promptly process your order and arrange for delivery via professional cold-chain logistics to ensure the freshness of our seafood products.

2. Delivery Area
We currently deliver across all regions of Singapore. Please provide an accurate delivery address and contact details during checkout to enable efficient delivery arrangements.

3. Delivery Time

• Delivery is available daily, including weekends and public holidays.

• Delivery hours are from 9:00 AM to 9:00 PM.

• In case of delays due to extreme weather or unforeseen circumstances, we will notify you as soon as possible.

4. 10-Minute Fast Refund Promise
If you are dissatisfied with your received products, we offer a “10-Minute Fast Refund” service:

• Submit a refund request via the order page or contact our customer service within 10 minutes of receiving your order.

• No approval process is required. Refunds will be processed immediately upon request, and the refund amount will typically be reflected in your original payment method within 10 minutes.

• Refunds apply to missing, damaged, or severely defective products.

5. Product Storage & Inspection
To ensure optimal seafood quality, please inspect your order immediately upon delivery and store products in cold or frozen conditions as appropriate. If any issues arise, please take photos and contact us promptly.

6. Contact Us
If you have any questions or require assistance, please contact our customer service team at any time. We are committed to providing you with an exceptional shopping experience.

Thank you for your support!